Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed on belenci.co.za. Belenci is a trading name of H & R GLOBAL CORP..

Free delivery across South Africa

We deliver to addresses in South Africa only, and delivery is free on every order. Our products are dispatched from our international fulfilment partners and delivered by a tracked courier service.

Delivery times

  • Order processing: 2–5 business days from the moment your order is placed.
  • Delivery: 12–20 business days after dispatch.
  • In total: most orders arrive within 14–25 business days of being placed.

Business days are Monday to Friday, excluding public holidays. All delivery times are estimates. Peak seasons, customs clearance and courier performance can occasionally extend them.

Order tracking

As soon as your order is dispatched, we email you a tracking number. Please allow up to 48 hours for the tracking information to update in the courier's system.

Changes to your order

We can change the delivery details of an order within 3 hours of purchase, provided it has not yet been dispatched. Please email info@belenci.com with your order number as soon as possible.

Correct delivery details

Please make sure that the delivery address, phone number and email address you enter at checkout are complete and correct. Couriers need a valid phone number to arrange delivery. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete details. If we let you know about a delivery issue (for example a failed delivery attempt), please contact the local courier using the tracking details we provide, or email us and we will help.

Customs, duties and import fees

Our prices and free delivery do not include any import duties or taxes that South African customs may levy on international parcels. Where such charges apply, they are payable by the recipient. Customs clearance times can also affect the delivery window and are outside our control.

Delays beyond our control

Occasionally deliveries can be delayed by courier backlogs, customs inspections, severe weather, public holidays or wider supply-chain disruptions. We will always help you trace a delayed parcel.

Parcel not arrived?

If your order has not arrived within 30 business days of being placed, please email info@belenci.com with your order number. We will investigate with the courier and, if the parcel is lost, send a replacement or issue a full refund.

See also our Refund Policy and Terms of Service.