Refund policy

Refund Policy – South Africa

We offer a 60-day money-back guarantee as part of our commitment to quality and customer satisfaction. This means you have up to 60 days after receiving your order to request a return if there’s an issue with your product.

To be eligible, your item must be unused, unworn, and in the same condition you received it — still sealed in its original packaging. You’ll also need proof of purchase.

If your order arrives damaged, incomplete, or incorrect, please contact us at info@belenci.com, and our team will make it right promptly through a replacement or refund once verified.

Money-Back Guarantee

Our money-back guarantee covers the following:

  • The product was damaged during delivery

  • The product arrived incomplete

  • The wrong variant or item was shipped

If your order meets any of the above conditions, we will either send a replacement or issue a full refund once verified.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, and in its original sealed packaging

  • Please contact us as soon as possible — ideally within 7 days of receiving your order — at info@belenci.com, including your order number and clear photos of the issue. Refund requests must be submitted within 60 days of receiving your order.

If your return is approved, you will receive the return address and instructions.
Unauthorized returns will not be accepted.

Note:

  • Items purchased on sale are not eligible for return or refund, except when damaged, incomplete, or incorrect.

  • Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty or incorrect.

  • Refunds are processed only once the returned item has been received and inspected.

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or refunded:

  • Skin-tight clothing and underwear

  • Opened cosmetics, creams, oils, or supplements

  • Personal care or hygiene products (including skincare, haircare, or health-related items)

  • Perishable goods or hazardous materials

This policy is in place for customer safety and in compliance with international health and hygiene regulations.

If unsure, please contact info@belenci.com before purchasing.

Refunds

Once your return has been received and inspected, you will be notified of approval or rejection.
If approved, a refund will be processed to your original payment method within 10 business days.
Please allow your bank or payment provider additional time to post the refund.
If more than 15 business days have passed, contact info@belenci.com.