Refund policy

Refund Policy

This Refund Policy applies to orders placed on belenci.co.za. Belenci is a trading name of H & R GLOBAL CORP..

60-day money-back guarantee

Every order is covered by our 60-day money-back guarantee. If you are not happy with your purchase for any reason, you can ask for a refund within 60 days of receiving your order.

How to request a return

  1. Email info@belenci.com within 60 days of delivery with your order number and the reason for your return.
  2. We will reply within one business day with the return address and instructions. Please do not send items back without contacting us first, as unannounced parcels cannot be matched to an order.
  3. Send the item back complete, clean and in its original packaging where possible, with all parts and accessories included.

Return shipping

If you are returning an item simply because you changed your mind, the cost of sending it back is for your account. If the item arrived damaged, faulty, incomplete or was not what you ordered, we cover the return cost or send a replacement without you needing to return anything, whichever you prefer.

Damaged, faulty or incorrect items

If your order arrives damaged, incomplete or incorrect, please email info@belenci.com, ideally within 7 days of delivery, with your order number and clear photos of the problem. Once verified, we will send a replacement or issue a full refund. This does not limit any rights you have under the Consumer Protection Act 68 of 2008.

Hygiene

Our products are personal-use items. For the next customer's sake, please clean any returned item before sending it back. Items that are damaged through misuse are not covered by the guarantee.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show the refund on your statement. If you have not received your refund within 15 business days of our confirmation, please contact us at info@belenci.com.

Lost parcels

If your order has not arrived within 30 business days of being placed, please contact us. If the courier confirms the parcel is lost, we will send a replacement or refund you in full. Delivery times are explained in our Shipping Policy.